FAQs

What does spot color mean?

Spot color, by our standards, refers to any color that is a pure Cyan, Magenta, Yellow or Black. Our digital inkjet printers operate in CMYK accommodating both spot colors and any other colors needed.

7 BUSINESS Day Turnaround

The 7 business day turnaround time begins after design approval and payment. The Sleeve a Message print room operates from 9-5 Monday through Friday and does not count weekends, holidays or any days on which FedEx is not operating as business days. Transit time is not included in the turnaround.

Expedited production timeframe

Orders placed on the website are not eligible for rush production. Any expedited shipping that is purchased goes into effect once production has been completed.

If an order is needed sooner than out 7 business day turnaround time you can call 877-SLEEVE-6 to speak with a sales representative.

Will I receive a proof/test print before my order is printed?

All orders placed through the website require approval of a printed proof before production can begin. This will come in the form of a graphic rendering as well as a picture of a printed proof.

If you would like to receive a sample in the mail you must indicate this request in the notes section of your order form or by calling 877-SLEEVE-6 and speaking to a sales representative.

How can I see my shipping costs?

Shipping is quoted directly on the individual products page. These quotes can be generated just below the “add to cart” button.

Where is the email for paying for my order?

Sleeve a Message processes payments through Quickbooks Payments. Orders placed through the website will be followed up with a paid invoice via email.

What image file type can I upload for my order?

Any working file will be accepted however we convert images into PDF format before production.

Accepted files types include: pdf, png, psd, and ai

Please consult our “design specifications” page for further directions and downloadable templates.

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